General

Q.
What is Minew's working time?

A.
China working time: 9:00 a.m.-18:30 p.m. If you have any questions, please contact our customer service, we are happy to answer your question. Wish you a happy online experience.
Q.
How to pay for my order?

A.
We accept PalPay as the payment method.

Warranty

Q.
What is the warranty time?

A.
Minew provides replacement and repair services with 12 months (battery excluded) lifetime warranty that is valid from the client received the product.
Q.
What is not eligible for warranty?

A.
The warranty and replacement service does not apply in the following cases: 1. Over the warranty. 2. Run out of battery. 3. Cannot offer the purchase vouchers. 4. Use incorrect according to the datasheet and instructions. 5. Watering, broken and damaged by man-made. 6. Maintenance and remove the components without Minew’s permission. 7. Due to the flood, fire, lighting, earthquake and other natural disasters. 8. Other damaged without product itself.

Shipping Policy

Q.
How do you send my order?

A.
Your goods will be shipped via DHL, TNT, FEDEX or UPS on a case-by-case basis.
Q.
What countries and regions can be shipped to?

A.
If you want to buy lithium battery-contained products , DHL can reach you almost anywhere, except for countries and regions where shipping of products containing lithium batteries is explicitly restricted.
Q.
What are your shipping fees?

A.
Billed by distance.
Q.
When to ship?

A.
Products in stock are generally available for shipment on the same or next day of receipt of payment. Products out of stock are depending on the manufacture period, current market situation, and other unknown factors.
Q.
How long does delivery normally take?

A.
Please allow 7-8 days to receive your order. For rural locations, the time may be prolonged.
Q.
What if I haven’t received my items at the agreed delivery date?

A.
Please contact us via e-mail or contact our online customer service to confirm details. We will spare no effort to come up with a satisfied solution.
Q.
How to Return an Item:

A.
Contact the salesperson serving you to conduct the Return Material Authorizations (RMA) process.
Q.
What is eligible for return?

A.
Hardware defects in products or failure in broadcasting.
Q.
What is not eligible for return?

A.
The hardware damage or failure in broadcasting due to man-made or external force after receiving the goods, or the battery loss.
Q.
Who pays for return shipping?

A.
It depends on the assessment by RMA. If it is Minew's responsibility, Minew will bear the responsibility, if not, the buyer will bear the responsibility.
Q.
When will I receive my refund?

A.
Refunds will be issued within 3-5 business days after the RMA assessing it as Minew's responsibility.
Q.
How can I exchange a product that has a defect?

A.
Contact us to supply again, or send back the defect product for change.